Job Description
As a Hospitality Service Specialist , you will be dealing with guests face-to-face.
Responsibilities include but are not limited to.
Meeting each guest in person upon arrival.
Our properties are in different locations. Daily visits to each property may be required. It’s about 20 minutes from the closest to the furtherest property.
Coordinating local support team and logistic teams to ensure the safe arrival and a properly prepared accommodation for the guest.
Customer support for the guest throughout the duration of their stay.
Local recommendations. Be able to provide keen insights on the local area activities, dining, cultural attractions, nature. Tips that improve the guest experience.
Solve daily challenges with guest reservations, villa maintenance, and unexpected occurrences with composure & a hospitable tone.
Ensuring that guests leave positive reviews and would recommend us.
Distribute and manage feedback from guests back to owners & operation teams.

Required Skills
Superior written/spoken English, Bahasa Indonesia and preferably a third language (Russian, Mandarin Chinese, or French)
Experience in hospitality role – guest facing for 3-4 years.
Willingness to learn new computer technologies, mobile apps and workflows.
Experience in managing cloud-based spreadsheets, documents and popular instant messaging platforms.
Experience in demanding, high-paced, low-fault-tolerance work environments.
Hospitality problem solving – assuring guest satisfaction, managing expectations, dealing with challenging personal situations

Employee Benefits
Fabulous work environment in family homes, luxury villas, beachside resorts and cliff-top apartments.
Apple laptops
Company phone – XiaoMi RedMi or equivalent.
Large format monitors and standing tables.
Meals provided – breakfast / lunch / dinner
Meeting guests from all over the world.
Company dinners, happy-hours and events.
Work from home allotment.
Management level opportunities in hospitality
Generous bonuses for peak-season performance (June-August, Dec-Jan)
Pets allowed to the office and work-spaces.

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