Responsibilities :
Manage and ensure the Customer’s satisfaction and coordinate complaints management
Develop, coach and evaluate subordinates to ensures productive and competent talent
Ensures the deliver of solution to customer’s needs and complaint conducted timely and as determined by regulations & SOP to ensure the satisfaction of Sinarmas MSIG Life’s Customer
Monitoring incoming and outgiong call to comply with SLA

Requirement :
Min Education, Bachelor Degree
Have min 3 years working experience as Customer Service Manager and 5 years working experience as Customer Service Assitant Manager in Life Insurace, Banking or other Financial Service Industry
Proven experience in deliver effective service & complaint handling in order to improve the quality of service to customers
Proven experince in evaluates and implements innovation ideas to drive changes and improvement without compromising customers satisfaction.
Have deep understanding about Life Insurance Product & regulations
Have good understanding about OJK reporting & regulations
Good communication in English both verbal & written
Good atention to detail.

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