We’re committed to bringing passion and customer focus to the business.
Execute annual and long-term operational business plans with the goal of supporting development and continued growth of business.
Improve efficiencies in the productivity and costing of the company’s back office operating functions (manage resources consistent with local expense targets).
Ensure systems, policies and procedures (in compliance with corporate/divisional/regional guidelines) are in place to achieve the operating results throughout the operation and monitor business performance.
Directs all Customer Service operations by formulating and implementing the Customer Service strategy to facilitate the accelerated expansion and aggressive growth goals.
Responsible for the effective and cost efficient management of the customer service department: claims and eligibility administration; billing and collections; policyholder administration services; and the customer representative call unit.
Establish and develop technology initiatives in support of business growth and profitability; and to achieve the best possible integration in systems development efforts and operation support
Responsible for establishing a corporate quality assurance system that promotes customer satisfaction and positively impact to financial performance and future business growth
Ensure the consistency of QA implementation by identifying opportunities for improvement to ensure the KPIs are met in accordance to various regulations from the government, business partners, company.
Establish and develop the strategy of Sales & CS QA with the objectives of minimizing compliance risks, maintaining professionalism and high quality standards of QA activities
Ensure the quality of consistency of daily operation of building management and its services in order to meet corporate guidelines, the needs and safety of employees as efficiently and effectively as possible
Ensure the implementation of strategy for office layout to obtain the best use of space and represent Cigna Brand
Ensure corporate & regulatory compliance plus proper operation of all aspects of a building to create an optimal, safe and cost effective environment for the occupants to function
Oversee and monitor safety and health issues as preventive action that lead injury or loss of business by ensures all of the fire safety equipment and systems, keeping records and certificates of compliance.
Build an effective team by ensuring retention, motivation and development of key staff. Lead and direct teams under management to achieve maximum efficiency and business results.
Accountable to claimants, providers, clients, and Management for satisfactory resolution of all service needs in a prompt, consistent, high-quality manner.
Responsible for the attainment of goals in: quality assurance, productivity and departmental expense management.
Responsible for the successful/accurate implementation of new business and responsible for ongoing user-support platform.
Develops and maintains system disaster recovery plan.
Develops and maintains data and access security for all technology assets.
Establish, maintain and manage key internal relationships (Head office and Regional office) to ensure successful achievement of plans, appropriate governance, and communication of results and support requirements
To determine KYC (Know Your Customer) Guideline, monitor the UKPN, ensure the KYC guideline has been put into practice and done by the concerned work unit consistently, and report any suspicious transaction to
MoF or PPATK.
Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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